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Please check the following steps before contacting support.

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1. Confirm that any Monita changes in the tag manager have been ‘Submitted’ or ‘Published’ to production

Click Submit ButtonMake sure to submit any changes Monita has made in the default workspace your tag manager container. Be careful not to deploy any of your own unfinished work.After submitting Monita changes, the workspace changes should be blank and your container version should have increased.Check GTM Workspace Version
In order for Monita to receive requests you must Publish the monita_setup_library to the appropriate environment (dev/staging/prod).Please ensure the library is built/published to the environment you wish to run Monita on (dev/stage/prod)Open Deployment Screen in Adobe Launch
Check deployment environment

Please ensure the library is built/published to the environment you wish to run monita on (dev/stage/prod)

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2. Please fire off any tags which you have monitored

Monita will not receive data unless the tags which you have monitored have fired. To make your life easier we recommend you monitor an all pages tag.
To confirm that data is being sent to Monita on the client side:
  1. Open the dev console (by pressing F12)
  2. Select the network tab
  3. search for raptor.digital
  4. Open the payload and Confirm requests being sent to monita Inspect network tab

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3. If all of these don’t work please reach out to support by Raising a ticket here